Dutch Customer Service Professional
6 days ago
Job Title: Dutch Customer Service Professional
">About the Role:
">We are seeking a skilled Dutch-speaking Customer Service Specialist to join our team at Cross Border Talents. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via various communication channels.
">About You:
">To succeed in this role, you should possess excellent communication and interpersonal skills, with the ability to handle customer inquiries and resolve issues efficiently. Your native fluency in Dutch is essential, as well as a good understanding of English (A2 minimum). Previous experience in customer-facing roles is preferred but not mandatory.
">Key Responsibilities:
">- ">
- Handle customer inquiries and provide solutions through phone, email, or chat.">
- Log call details into case management systems and update customers on status and resolution progress.">
- Deliver high-caliber customer service by addressing delivery, warranty, and refund-related issues.">
- Provide sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.">
- Manage orders and requests, capturing required data elements in CRM as mandated by policies and products.">
Requirements:
">- ">
- Experience in customer-facing roles is preferred.">
- Ability to resolve customer concerns and create seamless customer experiences.">
- Soft Skills: Advanced Active Listening and Engagement, Confident, Adaptable, Empathetic, Pleasant, Positive attitude.">
- Curious and solution-oriented.">
- A B2 minimum in English.">
- Willingness to relocate to Greece (no sponsorship provided).">
What We Offer:
">- ">
- Competitive salary.">
- Multicultural work environment.">
- Possibility of evolution and relocation within the company.">
- Relocation package: 2 weeks' hotel accommodation, flight ticket, airport pickup, real estate agency fee.">
- Ongoing professional development opportunities.">
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