Customer Service Specialist for German-Speaking Clients
2 weeks ago
We are seeking a highly skilled German-Speaking Customer Advisor to join our team in Athens, Greece. This role offers the opportunity to provide exceptional customer service to clients in the German-speaking market.
Job Description- Handle inbound customer inquiries and resolve issues via phone, email, and chat in German.
- Assist customers with product/service-related inquiries, order status, billing, and troubleshooting.
- Maintain accurate records of customer interactions and transactions.
- Provide top-notch customer support while ensuring a high level of customer satisfaction.
- Stay up-to-date with product knowledge and company policies.
- Collaborate with internal teams to ensure smooth service delivery and continuous improvement.
- Fluent in German (both written and spoken); English proficiency is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-first mindset.
- Ability to work independently as well as part of a team.
- Competitive salary (€40,000 - €50,000 per year)
- Flexible working hours with the option to work remotely (Hybrid model)
- Full training and ongoing support
- Career development and growth opportunities
- Friendly, multicultural work environment
- Health insurance and additional employee perks
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