Customer Success Specialist
3 weeks ago
Become a valued member of our client-facing team and thrive in a fast-paced environment that prioritizes innovation and exceptional service. Our success is built on the talent and dedication of our professionals.
About Us:
We are committed to delivering outstanding service to our clients and their customers. We strive for quality in all aspects of our work, from initial engagement to ongoing support.
Role Overview:
As a Customer Support Specialist, you will play a crucial role in assisting clients with inquiries, resolving issues, and maintaining accurate records. Your responsibilities will include providing personalized solutions, ensuring customer satisfaction, and adhering to our high standards of service.
Key Responsibilities:
- Engage with customers via phone, email, and chat to address inquiries and resolve concerns
- Maintain and update customer records with accurate information
- Collaborate with teams to ensure timely and effective resolution of client issues
- Understand customer needs to provide tailored solutions and support
- Deliver a positive customer experience and uphold our service standards
Requirements:
- Proficiency in German (C1/C2 level)
- Proficiency in English (B2 level)
- EU citizenship or a Greek residency card
- At least one year of experience in Customer Support or a related role
- Strong analytical, leadership, and communication skills
- A desire to learn and advance in the field
Why choose us?
- Competitive Salary: €45,000 - 60,000 per annum, reflecting your skills and experience
- Performance Bonus: Earn additional rewards based on your contributions and achievements
- Health and Life Insurance: Comprehensive plans to ensure your well-being
- Hybrid Work Model: Enjoy the flexibility of combining remote work with in-office collaboration for an optimal work-life balance
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