Italian Customer Support Specialist

5 days ago


Athens, Attica, Greece Cross Border Talents Full time

Job Title: Italian Customer Support Specialist

Overview

Cross Border Talents is seeking a highly skilled and fluent Italian-speaking customer support specialist to join our team in Athens, Greece. As a key member of our customer support team, you will be responsible for providing exceptional service to our Italian-speaking clients via phone, email, and chat.

Salary and Benefits

We offer a competitive salary and benefits package that includes opportunities for career growth and development, flexible work hours, and remote work options. Our dynamic and inclusive team environment prioritizes the well-being and success of our employees.

Job Description
  • Key Responsibilities:
  • Provide outstanding customer support via phone, email, and chat in Italian.
  • Address and resolve customer inquiries, complaints, and issues in a timely and professional manner.
  • Assist customers with product or service inquiries, order tracking, and account management.
  • Ensure all customer interactions are accurately documented and tracked within our CRM system.
  • Escalate complex issues or complaints to the appropriate department or team members.
  • Stay informed on product knowledge, company policies, and industry trends to provide accurate information.
  • Collaborate with internal teams to improve processes and enhance the customer experience.
Requirements
  • Native fluency in Italian (spoken and written) is a must.
  • Strong proficiency in English for internal communication and reporting.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to manage multiple customer inquiries simultaneously in a fast-paced environment.
  • Prior experience in a customer service role is preferred but not required.
  • Proficiency in using CRM systems and Microsoft Office Suite (or similar software).
  • Customer-focused, with a keen attention to detail and a positive, can-do attitude.
Estimated Salary Range

$45,000 - $55,000 per annum, depending on experience.



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