Italian Customer Support Specialist
5 days ago
Job Title: Italian Customer Support Specialist
OverviewCross Border Talents is seeking a highly skilled and fluent Italian-speaking customer support specialist to join our team in Athens, Greece. As a key member of our customer support team, you will be responsible for providing exceptional service to our Italian-speaking clients via phone, email, and chat.
Salary and BenefitsWe offer a competitive salary and benefits package that includes opportunities for career growth and development, flexible work hours, and remote work options. Our dynamic and inclusive team environment prioritizes the well-being and success of our employees.
Job Description- Key Responsibilities:
- Provide outstanding customer support via phone, email, and chat in Italian.
- Address and resolve customer inquiries, complaints, and issues in a timely and professional manner.
- Assist customers with product or service inquiries, order tracking, and account management.
- Ensure all customer interactions are accurately documented and tracked within our CRM system.
- Escalate complex issues or complaints to the appropriate department or team members.
- Stay informed on product knowledge, company policies, and industry trends to provide accurate information.
- Collaborate with internal teams to improve processes and enhance the customer experience.
- Native fluency in Italian (spoken and written) is a must.
- Strong proficiency in English for internal communication and reporting.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to manage multiple customer inquiries simultaneously in a fast-paced environment.
- Prior experience in a customer service role is preferred but not required.
- Proficiency in using CRM systems and Microsoft Office Suite (or similar software).
- Customer-focused, with a keen attention to detail and a positive, can-do attitude.
$45,000 - $55,000 per annum, depending on experience.
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