Dedicated Italian Customer Support Specialist
1 week ago
Cross Border Talents is a leading BPO company that partners with top global brands to deliver exceptional customer experiences.
Salary and BenefitsThe successful candidate will receive a competitive salary of $1,000 - $1,250 per month, along with a daily meal allowance and a monthly performance bonus.
Job DescriptionAs an Italian Customer Support Specialist, you will be responsible for providing timely and empathetic support to customers via phone and email, resolving issues, and maintaining accurate records in our customer services database.
- Respond to inbound calls and customer inquiries;
- Analyze and resolve customer service issues efficiently;
- Maintain accurate data input of consumer enquiries, questions and feedback on the customer services database;
- Troubleshoot through the use of open questions, support documents and system training;
- Offer recommendations to common problems or frequently asked questions.
To succeed in this role, you will need:
- Citizenship of the European Union or a valid work permit;
- Fluency in Italian (C1/C2 Level or Native);
- Good knowledge of English (B2 level);
- Good computer skills;
- Excellent communication skills;
- Team spirit and flexibility.
In addition to a competitive salary and benefits package, we offer:
- Private health insurance coverage;
- Daily Meal Allowance;
- Monthly performance bonus;
- Flexible working hours to promote work-life balance;
- Opportunities for professional development and career advancement;
- A friendly and collaborative work environment.
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