Customer Service Excellence Specialist
2 weeks ago
We are seeking a highly skilled Finish Customer Service Specialist to join our team at Cross Border Talents.
Salary: €25,000 - €35,000 per year (estimated)
Job Responsibilities:
As a Finish Customer Service Specialist, you will be responsible for providing exceptional customer service to clients via telephone, email, and chat. Your key responsibilities will include:
- Handling incoming user requests in a timely and professional manner
- Logging call details into case management systems
- Providing responses and resolutions to customers
- Aiming for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress
- Delivering high-caliber customer service for customer requests including delivery, warranties, and refunds
- Providing support and promoting products to increase revenue while ensuring the highest level of customer satisfaction
- Logging and following up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products
Requirements:
To be successful in this role, you will need to possess the following skills and qualifications:
- Experience in customer service preferred but not mandatory
- Ability to resolve customer concerns and create a seamless customer experience
- Soft skills, advanced active listening and engagement
- Confident, adaptable, and empathetic
- Pleasant and positive attitude
- Curious and solution-oriented
- A B2 minimum in English
- Ability to work in Greece with no sponsorship provided for this position
Benefits:
We offer a competitive salary, multicultural environment, evolution and relocation possibilities, and a relocation package including 2 weeks hotel accommodation, flight ticket, airport pickup, and real estate agency fee.
About Us:
Cross Border Talents is a dynamic and forward-thinking company that values its employees and strives to provide a supportive and inclusive work environment. We believe in investing in our people and offering opportunities for growth and development.
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