Customer Service Excellence Specialist

2 weeks ago


Athens, Attica, Greece Cross Border Talents Full time
Job Description

We are seeking a highly skilled Finish Customer Service Specialist to join our team at Cross Border Talents.

Salary: €25,000 - €35,000 per year (estimated)

Job Responsibilities:

As a Finish Customer Service Specialist, you will be responsible for providing exceptional customer service to clients via telephone, email, and chat. Your key responsibilities will include:

  • Handling incoming user requests in a timely and professional manner
  • Logging call details into case management systems
  • Providing responses and resolutions to customers
  • Aiming for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress
  • Delivering high-caliber customer service for customer requests including delivery, warranties, and refunds
  • Providing support and promoting products to increase revenue while ensuring the highest level of customer satisfaction
  • Logging and following up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products

Requirements:

To be successful in this role, you will need to possess the following skills and qualifications:

  • Experience in customer service preferred but not mandatory
  • Ability to resolve customer concerns and create a seamless customer experience
  • Soft skills, advanced active listening and engagement
  • Confident, adaptable, and empathetic
  • Pleasant and positive attitude
  • Curious and solution-oriented
  • A B2 minimum in English
  • Ability to work in Greece with no sponsorship provided for this position

Benefits:

We offer a competitive salary, multicultural environment, evolution and relocation possibilities, and a relocation package including 2 weeks hotel accommodation, flight ticket, airport pickup, and real estate agency fee.

About Us:

Cross Border Talents is a dynamic and forward-thinking company that values its employees and strives to provide a supportive and inclusive work environment. We believe in investing in our people and offering opportunities for growth and development.



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