Ambitious Customer Success Professional Wanted in Athens
2 weeks ago
At Cross Border Talents, we are seeking a highly skilled and dedicated individual to fill the role of a Customer Success Specialist.
About UsWe pride ourselves on delivering exceptional service to our clients and their customers. Our success stems from a culture of innovation, a skilled team, and a strong commitment to quality in everything we do.
Job OverviewThis is an exciting opportunity for a motivated professional to join our team as a Customer Support Specialist. Your primary focus will be on delivering customized solutions, ensuring satisfaction, and maintaining our high standards of service.
- Main Responsibilities:
- Respond to customer inquiries through various channels, providing timely and effective solutions
- Update and maintain accurate customer records
- Collaborate with internal teams to resolve issues promptly
- Identify customer needs and deliver tailored support
- Ensure a positive customer experience and uphold quality standards
- Proficiency in German (C1/C2 level)
- Proficiency in English (B2 level)
- EU citizenship or a Greek residency card
- At least one year of experience in Customer Support or a related field
- Strong analytical, leadership, and communication skills
- A desire to learn and advance in the field
- Competitive Salary: €45,000 - €55,000 per annum, depending on experience
- Performance Bonus: Additional rewards based on individual success
- Health and Life Insurance: Comprehensive plans for peace of mind
- Hybrid Work: Balance collaboration and remote flexibility
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