Ambitious Customer Success Professional Wanted in Athens

2 weeks ago


Athens, Attica, Greece Cross Border Talents Full time

At Cross Border Talents, we are seeking a highly skilled and dedicated individual to fill the role of a Customer Success Specialist.

About Us

We pride ourselves on delivering exceptional service to our clients and their customers. Our success stems from a culture of innovation, a skilled team, and a strong commitment to quality in everything we do.

Job Overview

This is an exciting opportunity for a motivated professional to join our team as a Customer Support Specialist. Your primary focus will be on delivering customized solutions, ensuring satisfaction, and maintaining our high standards of service.

  • Main Responsibilities:
  • Respond to customer inquiries through various channels, providing timely and effective solutions
  • Update and maintain accurate customer records
  • Collaborate with internal teams to resolve issues promptly
  • Identify customer needs and deliver tailored support
  • Ensure a positive customer experience and uphold quality standards
Requirements
  • Proficiency in German (C1/C2 level)
  • Proficiency in English (B2 level)
  • EU citizenship or a Greek residency card
  • At least one year of experience in Customer Support or a related field
  • Strong analytical, leadership, and communication skills
  • A desire to learn and advance in the field
What We Offer
  • Competitive Salary: €45,000 - €55,000 per annum, depending on experience
  • Performance Bonus: Additional rewards based on individual success
  • Health and Life Insurance: Comprehensive plans for peace of mind
  • Hybrid Work: Balance collaboration and remote flexibility


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