Senior Quality Assurance Specialist

1 month ago


Athens, Attica, Greece Grow-Talent Full time

Grow-Talent is partnering with a leading multinational technology BPO business seeking a Senior Quality Assurance Specialist in Riga, Latvia. This role involves performing audits and driving quality improvement.

Job Details:

  • Title: Senior Quality Assurance Specialist
  • Location: Riga, Latvia (on-site)
  • Employment type: Full-time

About the Role:

We are looking for an experienced quality assurance specialist to join our team. The ideal candidate will have excellent attention to detail and strong data analytic skills, as well as experience working in a fast-paced environment.

Responsibilities:

  • Monitor and audit quality of customer interactions to identify areas for improvement
  • Provide feedback and coaching to CSAs to improve their performance
  • Work closely with the Operation Teamlead to prioritize quality improvement initiatives
  • Participate in internal and external calibration sessions to ensure consistency in quality standards
  • Develop and implement comprehensive quality reports to track progress
  • Collaborate with stakeholders to identify areas for improvement and develop strategies to address them

Requirements:

  • Near-native level of Swedish language proficiency (C1) and basic English skills (B1+)
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work in a team environment
  • Service-oriented mindset with a focus on problem-solving
  • No remarks in a background check performed by Supplier

Benefits:

  • A dynamic and diverse work environment
  • Opportunities for personal and professional development
  • Competitive salary: estimated at €25,000 - €30,000 per year, depending on experience

Note:

  • Shifts within the line operating hours 07:30 AM - 12:30 AM, from Monday to Sunday. 40 hours a week


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