Multilingual Customer Support Specialist for Greek Hospitality
1 month ago
We are looking for French speakers to work as Customer Advisors for a top hospitality brand in Greece. This position offers the opportunity to relocate abroad and be part of our team at Cross Border Talents.
Your Key Responsibilities:- Respond to customer inquiries and record their questions and feedback on our database.
- Maintain accurate records of consumer interactions and complaints.
- Resolve client complaints in line with our company's escalation policy.
- Answer support calls and emails within agreed service level agreements (SLAs).
- Troubleshoot issues using open questions, support documents, and system training.
- Offer recommendations for common problems or frequently asked questions.
- High School Diploma or Higher Qualification
- Native/Fluent French; C2 Level
- Good English Language Skills; C1 Level
- Typing Speed: 20 words per minute
- Strong Active Listening Skills
- Effective Problem Solving Skills
- Strong Troubleshooting Abilities
This role provides a unique chance to work in the tourism sector for a renowned hospitality brand in Greece. Our estimated salary for this position is €25,000 - €35,000 per annum, depending on experience. If you are a motivated individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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