Customer Support Professional

5 days ago


Athens, Attica, Greece Cross Border Talents Full time

**Job Summary:**

We are seeking a highly skilled Customer Support Specialist to join our team in Athens. As a key member of our customer support department, you will be responsible for delivering exceptional support to our clients across the Greek market.

**Responsibilities:**

  • Provide top-notch customer service via phone, email, and live chat, ensuring timely and professional responses to client inquiries.
  • Assist clients with product information, troubleshooting, and account management, demonstrating a high level of technical expertise and problem-solving skills.
  • Resolve complex issues with empathy and efficiency, escalating cases to appropriate departments as needed and following up to ensure resolution.
  • Maintain accurate records of interactions and solutions provided, utilizing CRM software to track progress and identify areas for improvement.

**Requirements:**

  • Fluency in Polish and English (both written and spoken), with excellent communication and interpersonal skills.
  • Previous experience in customer support is highly desirable, with a proven track record of delivering exceptional results in a fast-paced environment.
  • Ability to work effectively in a team, prioritizing tasks and managing multiple projects simultaneously while maintaining attention to detail.

**What We Offer:**

  • A competitive salary of €35,000 per annum, reflecting the company's commitment to attracting and retaining top talent.
  • Ongoing training and development opportunities, enabling you to enhance your skills and advance your career within the organization.
  • The chance to work in a dynamic international environment, collaborating with a diverse team of professionals who share your passion for delivering exceptional customer experiences.
  • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.


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