International Customer Service Representative

5 days ago


Athens, Attica, Greece Cross Border Talents Full time

Job Title: International Customer Service Representative - Italian Speaker

Location: Athens, Greece

Salary: Competitive, based on experience (€45,000 per year)

Company Overview:

Cross Border Talents is a dynamic and inclusive team dedicated to providing exceptional customer service to our clients. As a key member of our team, you will play a vital role in ensuring that our customers receive the highest level of service and support.

Job Description:

We are seeking an experienced Customer Service Representative with native fluency in Italian to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service via phone, email, and chat. Your strong communication skills and ability to work in a fast-paced environment will make you an asset to our team.

Key Responsibilities:
  • Provide outstanding customer support via phone, email, and chat in Italian.
  • Address and resolve customer inquiries, complaints, and issues in a timely and professional manner.
  • Assist customers with product or service inquiries, order tracking, and account management.
  • Ensure all customer interactions are accurately documented and tracked within our CRM system.
  • Escalate complex issues or complaints to the appropriate department or team members.
  • Stay informed on product knowledge, company policies, and industry trends to provide accurate information.
  • Collaborate with internal teams to improve processes and enhance the customer experience.
Requirements:
  • Native fluency in Italian (spoken and written) is a must.
  • Strong proficiency in English for internal communication and reporting.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to manage multiple customer inquiries simultaneously in a fast-paced environment.
  • Prior experience in a customer service role is preferred but not required.
  • Proficiency in using CRM systems and Microsoft Office Suite (or similar software).
  • Customer-focused, with a keen attention to detail and a positive, can-do attitude.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic, friendly, and inclusive team environment.
  • Flexible work hours and remote work options.
  • Ongoing training and support to help you succeed.


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