Global Travel Experience Manager
5 days ago
About Our Company: At Cross Border Talents, we're revolutionizing the travel industry with innovative solutions and exceptional customer service.
Your Role: As a German-English Travel Consultant, you'll be responsible for delivering seamless booking experiences and outstanding customer support to our German-speaking clients.
Key Responsibilities:
- Customer Care Expertise: Handle inbound inquiries, assisting clients with bookings and resolving travel concerns in a timely and professional manner.
- Problem-Solving: Resolve platform issues and ensure smooth, hassle-free user experiences.
- Relationship Building: Foster lasting client relationships by providing personalized service and exceeding expectations.
- Data Management: Maintain accurate records of customer interactions to drive continuous improvement.
- Team Collaboration: Work with cross-functional teams to enhance the overall customer journey.
What We Offer:
- Compensation Package: €1,380 gross/month (plus 14th-month pay), up to 8% monthly bonus, and a meal voucher of €50/month.
- Perks & Benefits: Private health and life insurance, 25 days of annual leave, career growth opportunities in a global tech leader, and equipment provided for remote work.
Requirements:
- Language Proficiency: Native or fluent in German with strong English skills (C1 level).
- Educational Background: High school diploma required; higher education is a plus.
- Customer-Focused Attitude: Passionate about solving issues and delivering exceptional service.
- Tech Savviness: Confident in navigating and troubleshooting online platforms.
- Adaptability: Thrive in a fast-paced, team-oriented environment.
Training Program: A fully remote, 3-week onboarding program will set you up for success, providing hands-on experience with tools, processes, and best practices.
Schedule & Work Setup: 40 hours/week, shifts scheduled between 8:00 AM - 11:00 PM, Monday to Sunday (flexible 5-day schedule). Work from home based in Greece.
Hiring Process: Application review, online language assessment, and HR interview.
Why Join Us? Work with a forward-thinking company redefining the travel experience, enjoy a supportive culture that values diversity, and unlock career opportunities in a fast-growing global brand.
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