Athens-Based Customer Experience Specialist
1 week ago
We are seeking a highly motivated and customer-focused Czech Speaking Customer Advisor to join our dynamic team in Athens. As a key member of our customer experience team, you will be responsible for providing exceptional support and service to our Czech-speaking customers.
Key Responsibilities:- Customer Engagement: You will be the primary point of contact for our customers, handling inquiries, guiding them through our products, and ensuring a positive experience every time they interact with us.
- Problem Solving: We will provide you with the necessary tools and training to assist customers effectively. Your role is to listen, understand, and provide solutions that meet their needs and leave them feeling satisfied and valued.
- Collaboration: You will work closely with a supportive team and collaborate with various departments to ensure customer needs are met quickly and efficiently. Effective communication and teamwork are essential in this role.
- Feedback & Documentation: After each customer interaction, you will document the conversation and any feedback provided. Your attention to detail helps us continuously improve our products and services, ensuring we deliver top-notch experiences.
- Language Skills: You are fluent in Czech and have a good command of English, which is essential for communicating effectively with our diverse customer base.
- Customer-Focused: You love helping people and have a natural ability to connect with customers. Patience, empathy, and a positive attitude are your trademarks.
- Eager to Learn: While experience in customer service is a plus, it's not required. What's more important is your willingness to learn and grow. We provide comprehensive training to get you up to speed.
- Adaptable: You thrive in a fast-paced environment and are ready to take on new challenges as they come. Flexibility and adaptability are key to your success in this role.
- Competitive Salary: €40,000 - €55,000 per year (depending on experience)
- Comprehensive Relocation Package: If you're moving to Athens from abroad, we'll handle your flight arrangements and provide accommodation to help you settle in smoothly.
- Career Development: We offer regular training, workshops, and opportunities for career advancement, helping you grow and succeed with us.
- Health & Life Insurance: Your well-being is our priority, and we provide comprehensive health and life insurance to give you peace of mind and keep you and your loved ones protected.
- Dynamic Work Environment: Join a multicultural team that values diversity, creativity, and innovation. Our collaborative environment fosters growth and encourages you to bring your unique perspective to the table.
- Work-Life Balance: We promote a healthy work-life balance, ensuring you have time to explore all the wonders that Athens has to offer.
Athens is a vibrant city where ancient history meets modern life. Imagine living in a place with stunning beaches, lively neighborhoods, and endless cultural experiences. From the iconic Parthenon to the bustling markets, there's something for everyone in Athens. Enjoy the warm Mediterranean climate, explore the cobblestone streets of Plaka, savor Greek cuisine, or unwind on a weekend getaway to one of the nearby islands. Athens is not just a city – it's an experience waiting to happen.
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