Technical Support Agent for German Speakers
1 day ago
Patrique Mercier Recruitment is a leading recruitment agency specializing in connecting talented individuals with roles where their language skills are an asset.
We are excited to announce entry-level positions for GERMAN Speakers in the thriving field of Technical Support, located in Greece.
As a Technical Support Agent, you will assist German-speaking customers in resolving their technical issues, enabling them to fully utilize their products and services.
Key Responsibilities:
- Provide high-quality technical support to German-speaking customers via phone, email, and chat.
- Assist customers in diagnosing and troubleshooting their technical problems.
- Record customer interactions and issues accurately in the system.
- Deliver clear and effective communication to ensure customers understand resolutions.
- Collaborate with team members to enhance service delivery and improve processes.
- Help customers understand product features and offer tips for optimal use.
- Maintain a positive and professional attitude during all customer engagements.
Requirements:
- Fluency in German and English, both spoken and written.
- A passion for technology and eagerness to learn.
- Strong communication and interpersonal skills.
- Ability to work well in a team-oriented environment.
- Good problem-solving skills and attention to detail.
- Flexibility to work varied hours, including weekends as necessary.
What We Offer:
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
- Many extras
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