Italian Speaking Customer Support Specialist
3 weeks ago
Customer Support Role Overview
We are seeking a skilled Italian-Speaking Customer Advisor to join our team in Athens, Greece. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences across various social media platforms.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries, ensuring a positive customer experience.
- Collaborate closely with internal teams to address complex customer issues and ensure seamless resolution.
- Monitor social media channels for feedback and trends, providing insights to improve our products and services.
- Maintain detailed records of customer interactions and transactions using our CRM system.
Requirements:
- Fluent in Italian (native or C1/C2 level) and proficient in English.
- Excellent communication skills and the ability to build rapport with customers effectively.
- Strong problem-solving abilities and a proactive approach to addressing customer needs.
- Adaptability and resilience in a fast-paced work environment.
Why Work with Us:
At Cross Border Talents, we are committed to providing exceptional customer experiences and fostering a culture of innovation and collaboration. As an Italian-Speaking Customer Advisor, you will have the opportunity to contribute to our mission of making a positive impact in the digital world.
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