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Icelandic Customer Support Specialist

1 month ago

Athens, Attica, Greece KultureTalent - Global Talent Full time
Customer Support Specialist - Icelandic

KultureTalent - Global Talent is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our Icelandic-speaking customers via phone, email, and chat.

Key Responsibilities:
  • Customer Communication: Communicate effectively with Icelandic-speaking customers to address inquiries and provide support.
  • Issue Resolution: Resolve customer issues by utilizing problem-solving skills and collaborating with internal teams.
  • Record Keeping: Maintain accurate and detailed records of customer interactions in our CRM system.
  • Product Knowledge: Stay informed about company products and services to assist customers effectively.
  • Team Collaboration: Contribute to a positive team environment and share insights to enhance overall customer support quality.
Requirements:
  • Language Skills: Fluent in spoken and written Icelandic.
  • Communication Skills: Strong communication and interpersonal skills.
  • Customer Focus: Customer-focused with a passion for delivering exceptional customer experiences.