French Customer Support Service Advisors
4 weeks ago
Are you a French speaker looking for a challenging and rewarding career in customer support? We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team in Athens, Greece. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to French-speaking customers via phone, email, and chat. You will be the primary point of contact for customers, resolving their inquiries, concerns, and technical issues in a professional and timely manner.
Key Responsibilities:
- Deliver exceptional customer service and support to French-speaking customers.
- Address and resolve customer inquiries, concerns, and technical issues.
- Maintain comprehensive knowledge of our products and services.
- Collaborate with team members and other departments to ensure a seamless customer experience.
- Accurately document customer interactions and update customer records in the database.
Requirements:
- Fluent in French (both written and spoken) is essential.
- Proficiency in English (written and spoken).
- Previous experience in customer support or a related field is a plus.
- Strong communication and interpersonal skills.
- Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
- Positive attitude, problem-solving skills, and a willingness to learn.
What We Offer:
- Competitive salary and performance bonuses.
- Flexible working options: on-site or remote from Athens.
- Health insurance and additional benefits.
- Ongoing training and professional development opportunities.
- Supportive and diverse work environment.
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