French Customer Support Service Advisors

4 weeks ago


Athens, Attica, Greece Cross Border Talents Full time

Are you a French speaker looking for a challenging and rewarding career in customer support? We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team in Athens, Greece. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to French-speaking customers via phone, email, and chat. You will be the primary point of contact for customers, resolving their inquiries, concerns, and technical issues in a professional and timely manner.

Key Responsibilities:

  • Deliver exceptional customer service and support to French-speaking customers.
  • Address and resolve customer inquiries, concerns, and technical issues.
  • Maintain comprehensive knowledge of our products and services.
  • Collaborate with team members and other departments to ensure a seamless customer experience.
  • Accurately document customer interactions and update customer records in the database.

Requirements:

  • Fluent in French (both written and spoken) is essential.
  • Proficiency in English (written and spoken).
  • Previous experience in customer support or a related field is a plus.
  • Strong communication and interpersonal skills.
  • Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
  • Positive attitude, problem-solving skills, and a willingness to learn.

What We Offer:

  • Competitive salary and performance bonuses.
  • Flexible working options: on-site or remote from Athens.
  • Health insurance and additional benefits.
  • Ongoing training and professional development opportunities.
  • Supportive and diverse work environment.


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