Italian Speaking Customer Support Specialist

4 weeks ago


Athens, Attica, Greece Cross Border Talents Full time

We are seeking a highly skilled Italian Speaking Customer Support Specialist to join our team in Athens, Greece. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences across various social media platforms.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries, ensuring a positive customer experience.
  • Collaborate closely with internal teams to address complex customer issues and ensure seamless resolution.
  • Monitor social media channels for feedback and trends, providing insights to improve our products and services.
  • Maintain detailed records of customer interactions and transactions using our CRM system.

Requirements:

  • Fluent in Italian (native or C1/C2 level) and proficient in English.
  • Previous experience in customer support is preferred but not required.
  • Excellent communication skills and the ability to build rapport with customers effectively.
  • Strong problem-solving abilities and a proactive approach to addressing customer needs.

Benefits:

  • Competitive salary package with performance-based bonuses.
  • Comprehensive relocation package including flight tickets to Athens and accommodation.
  • Health and life insurance coverage.
  • Ongoing training and development opportunities for career advancement.


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