Italian Customer Support Service Advisor

4 weeks ago


Athens, Attica, Greece Cross Border Talents Full time

At Cross Border Talents, we are seeking a highly skilled Italian Customer Support Service Advisor to join our team in Athens, Greece. As a key member of our customer support team, you will be responsible for delivering exceptional service to Italian-speaking customers via phone, email, and chat.

Key Responsibilities:

  • Provide top-notch customer support and resolve customer inquiries, concerns, and technical issues in a timely and professional manner.
  • Maintain comprehensive knowledge of our products and services to effectively assist customers.
  • Collaborate with team members and other departments to ensure a seamless customer experience.
  • Accurately document customer interactions and update customer records in the database.

Requirements:

  • Fluent in Italian (both written and spoken) is essential.
  • Proficiency in English (written and spoken).
  • Previous experience in customer support or a related field is a plus.
  • Strong communication and interpersonal skills.
  • Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
  • Positive attitude, problem-solving skills, and a willingness to learn.
  • Must reside in Greece and have a valid work permit.

What We Offer:

  • Competitive salary and performance bonuses.
  • Flexible working options: on-site or remote from Athens.
  • Health insurance and additional benefits.
  • Ongoing training and professional development opportunities.
  • Supportive and diverse work environment.


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