Italian Customer Support Service Advisor
4 weeks ago
At Cross Border Talents, we are seeking a highly skilled Italian Customer Support Service Advisor to join our team in Athens, Greece. As a key member of our customer support team, you will be responsible for delivering exceptional service to Italian-speaking customers via phone, email, and chat.
Key Responsibilities:
- Provide top-notch customer support and resolve customer inquiries, concerns, and technical issues in a timely and professional manner.
- Maintain comprehensive knowledge of our products and services to effectively assist customers.
- Collaborate with team members and other departments to ensure a seamless customer experience.
- Accurately document customer interactions and update customer records in the database.
Requirements:
- Fluent in Italian (both written and spoken) is essential.
- Proficiency in English (written and spoken).
- Previous experience in customer support or a related field is a plus.
- Strong communication and interpersonal skills.
- Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
- Positive attitude, problem-solving skills, and a willingness to learn.
- Must reside in Greece and have a valid work permit.
What We Offer:
- Competitive salary and performance bonuses.
- Flexible working options: on-site or remote from Athens.
- Health insurance and additional benefits.
- Ongoing training and professional development opportunities.
- Supportive and diverse work environment.
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