Italian Customer Service Representative

4 weeks ago


Athens, Attica, Greece Cross Border Talents Full time

**Job Title:** Italian Customer Service Representative

**Location:** Remote

**Salary:** 1000 - 1250 per month

We are seeking a highly motivated and customer-focused Italian language speaker to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues in a timely and empathetic manner, and maintaining accurate data input of consumer enquiries, questions and feedback on the customer services database.

Key Responsibilities:

  • Answer to inbound calls and customer inquiries;
  • Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
  • To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database
  • To troubleshoot through the use of open questions, support documents and system training
  • To be able to offer recommendations to common problems or frequently asked questions

Requirements:

  • Citizen EU or Work Permit
  • Fluency in Italian (C1/C2 Level or Native)
  • Good knowledge of English (B2 level)
  • Good computer skills
  • Excellent communication skills
  • Team spirit and flexibility

Benefits:

  • Private health insurance coverage.
  • Daily Meal Allowance
  • Monthly performance bonus
  • Flexible working hours to promote work-life balance.
  • Opportunities for professional development and career advancement.
  • Friendly and collaborative work environment.

If you are a highly motivated individual with excellent language skills and a passion for customer service, we'd love to hear from you. Please submit your resume and cover letter to konstantinos.adamopoulos@cbtalents.org



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