Polish Customer Service Representative

1 month ago


Athens, Attica, Greece Cross Border Talents Full time
Customer Service Representative - Polish Language

We are seeking a highly skilled and customer-focused Polish Customer Service Representative to join our team at Cross Border Talents. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various communication channels.

Key Responsibilities:
  • Provide timely and accurate customer service via phone, email, and chat
  • Ensure high customer satisfaction by resolving issues efficiently and effectively
  • Manage incoming calls and emails, and respond to customer inquiries
  • Identify and assess customer needs to achieve satisfaction
  • Build sustainable relationships with customers through open and interactive communication
  • Meet personal and team targets for customer service and case handling
Requirements:
  • Native Polish language skills
  • English language skills (B2 level)
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication skills
  • Ability to multi-task, prioritize, and manage time effectively
What We Offer:
  • Competitive base salary paid 14 times
  • Performance bonus: 10% monthly performance bonus
  • Meal allowance: meal voucher card (3 per working day for the first year, 6 after 12 months)
  • Private health insurance
  • Additional benefits: free gym, well-being activities, and a rooftop cinema with Acropolis views
Contract Type:

Fixed-term employment contract



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