Polish Customer Support Specialist
2 weeks ago
Job Role: Polish Customer Service Advisor
Location: Remote
We are seeking a highly skilled and customer-focused Polish Customer Service Advisor to join our team at Cross Border Talents. As a Customer Service Representative, you will be responsible for managing incoming calls and emails, identifying and assessing customer needs, and providing accurate and complete information to ensure customer satisfaction.
Key Responsibilities:
- Manage incoming calls and emails in a timely and efficient manner
- Identify and assess customer needs to achieve customer satisfaction
- Provide accurate and complete information using the right methods and tools
- Meet personal and customer service team targets and case handling quotas
- Keep records of customer interactions and process customer accounts
Requirements:
- Native Polish speaker with excellent communication skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills and ability to multi-task, prioritize, and manage time effectively
What We Offer:
- Competitive salary and performance bonus
- Meal allowance and private health insurance
- Free gym and well-being activities
- Rooftop cinema with Acropolis views
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