Polish Customer Support Specialist

2 weeks ago


Athens, Attica, Greece Cross Border Talents Full time

Job Role: Polish Customer Service Advisor

Location: Remote

We are seeking a highly skilled and customer-focused Polish Customer Service Advisor to join our team at Cross Border Talents. As a Customer Service Representative, you will be responsible for managing incoming calls and emails, identifying and assessing customer needs, and providing accurate and complete information to ensure customer satisfaction.

Key Responsibilities:

  • Manage incoming calls and emails in a timely and efficient manner
  • Identify and assess customer needs to achieve customer satisfaction
  • Provide accurate and complete information using the right methods and tools
  • Meet personal and customer service team targets and case handling quotas
  • Keep records of customer interactions and process customer accounts

Requirements:

  • Native Polish speaker with excellent communication skills
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication skills and ability to multi-task, prioritize, and manage time effectively

What We Offer:

  • Competitive salary and performance bonus
  • Meal allowance and private health insurance
  • Free gym and well-being activities
  • Rooftop cinema with Acropolis views


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