Polish Language Customer Service Representative

1 month ago


Athens, Attica, Greece Cross Border Talents Full time
Customer Service Specialist - Polish Speaker

We are seeking a highly motivated and customer-focused Polish-speaking Customer Service Specialist to join our dynamic team in Athens. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, handling incoming calls and emails, and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and timely information to customers using the appropriate tools
  • Build trust and maintain long-term relationships with clients
  • Meet personal and team targets, managing multiple tasks efficiently
  • Keep thorough records of customer interactions and manage customer accounts
  • Follow company guidelines, policies, and communication procedures
Requirements:
  • Fluent in Polish, with at least upper-intermediate English (B2) and higher, written and spoken
  • Strong phone contact skills and active listening abilities
  • Customer-oriented mindset with the ability to adapt to different personalities
  • Excellent communication skills and the ability to multitask effectively
  • Ability to prioritize and manage time efficiently
  • In possession of a EU member state passport or a valid Residence Permit for Greece
What We Offer:
  • Competitive Salary
  • Fixed-term employment contract
  • Performance Bonuses: 10% bonus based on performance + extra sales bonus
  • Meal Allowance
  • Private Health Insurance
  • Additional Perks: Free gym, well-being activities, and access to a rooftop cinema with stunning Acropolis views


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