Polish Language Customer Service Representative

4 weeks ago


Athens, Attica, Greece Cross Border Talents Full time
Customer Service Specialist Polish Speaker

We are seeking a highly motivated and customer-focused Polish-speaking Customer Service Specialist to join our dynamic team in Athens. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, handling incoming calls and emails, and ensuring customer satisfaction.

Key Responsibilities:
  • Provide timely and accurate responses to customer inquiries via phone and email.
  • Assess and understand customer needs to ensure satisfaction.
  • Build trust and maintain long-term relationships with clients.
  • Meet personal and team targets, managing multiple tasks efficiently.
  • Keep thorough records of customer interactions and manage customer accounts.
  • Follow company guidelines, policies, and communication procedures.
Requirements:
  • Fluent in Polish, with at least upper-intermediate English (B2) and higher, written and spoken.
  • Strong phone contact skills and active listening abilities.
  • Customer-oriented mindset with the ability to adapt to different personalities.
  • Excellent communication skills and the ability to multitask effectively.
  • Ability to prioritize and manage time efficiently.
  • In possession of a EU member state passport or a valid Residence Permit for Greece.
What We Offer:
  • Competitive Salary
  • Fixed-term employment contract
  • Performance Bonuses: 10% bonus based on performance + extra sales bonus
  • Meal Allowance
  • Private Health Insurance
  • Additional Perks: Free gym, well-being activities, and access to a rooftop cinema with stunning Acropolis views.


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