Customer Support Specialist, Polish Language Expert
3 weeks ago
We are seeking a highly skilled Polish speaking Customer Support Specialist to join our team at JL Talent Partners in Greece.
Key Responsibilities:
- Provide exceptional customer support via phone and email to resolve a range of issues.
- Deliver accurate and complete information by utilizing the correct procedures.
- Take ownership of customer queries and ensure timely resolutions and responses.
- Build meaningful relationships with customers by answering their questions in a courteous, friendly, and professional manner.
- Meet and exceed customer service quality goals, compliance regulations, and productivity targets.
- Create an amazing customer experience that people value and we are proud of.
- Follow management direction and provide feedback.
What We Offer:
- Health coverage and private health care.
- An attractive salary package.
- Fast career growth opportunities.
- Work from home available in Greece.
Requirements:
- Polish C2 level.
- English B2 level.
- Ability to resolve customer concerns and create a seamless customer experience.
- Self-sufficiency and confidence in troubleshooting basic technical issues related to connectivity, systems, and devices.
- Ability to walk customers through complex procedures from start to finish.
- EU citizenship or Greek residence.
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