Customer Support Specialist, Polish Language Expert

3 weeks ago


Athens, Attica, Greece JL Talent Partners Full time

We are seeking a highly skilled Polish speaking Customer Support Specialist to join our team at JL Talent Partners in Greece.

Key Responsibilities:

  • Provide exceptional customer support via phone and email to resolve a range of issues.
  • Deliver accurate and complete information by utilizing the correct procedures.
  • Take ownership of customer queries and ensure timely resolutions and responses.
  • Build meaningful relationships with customers by answering their questions in a courteous, friendly, and professional manner.
  • Meet and exceed customer service quality goals, compliance regulations, and productivity targets.
  • Create an amazing customer experience that people value and we are proud of.
  • Follow management direction and provide feedback.

What We Offer:

  • Health coverage and private health care.
  • An attractive salary package.
  • Fast career growth opportunities.
  • Work from home available in Greece.

Requirements:

  • Polish C2 level.
  • English B2 level.
  • Ability to resolve customer concerns and create a seamless customer experience.
  • Self-sufficiency and confidence in troubleshooting basic technical issues related to connectivity, systems, and devices.
  • Ability to walk customers through complex procedures from start to finish.
  • EU citizenship or Greek residence.


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