Customer Support Specialist
1 week ago
We are seeking a highly motivated Customer Support Specialist to join our team in Athens. As a key member of our support team, you will be responsible for providing exceptional customer service to Spanish-speaking clients through various channels.
Key Responsibilities:
- Offer friendly and efficient customer support to Spanish-speaking clients.
- Identify, troubleshoot, and resolve customer issues promptly.
- Aquire in-depth knowledge of our products and services.
- Document customer interactions and resolutions accurately in our CRM system.
- Share customer insights and feedback to enhance our support processes.
Requirements:
- Native or fluent in Spanish (written and spoken). Good command of English is essential.
- Prior experience in customer service or a related field is beneficial but not required.
- Basic computer skills and familiarity with customer service software or CRM systems.
- Excellent verbal and written communication skills.
- Strong ability to think quickly and provide effective solutions in a fast-paced environment.
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