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Customer Support Specialist
1 month ago
We are seeking a highly skilled and fluent Spanish-speaking Customer Support Agent to join our team in Athens, Greece. As a key member of our customer support team, you will be responsible for providing top-notch service to our Spanish-speaking customers, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities:- Handle customer inquiries through calls, emails, and live chat, providing solutions to a wide range of issues.
- Identify, troubleshoot, and resolve customer concerns in a timely and professional manner, ensuring high levels of customer satisfaction.
- Stay updated with company products, services, and promotions to provide accurate information to customers.
- Record and document customer interactions, issues, and resolutions in our system for tracking purposes.
- Collaborate with internal teams and escalate complex issues when necessary.
- Fluency in Spanish (C1 level or above)
- Proficiency in English (B2 level or above)
- Previous experience in customer service, call center, or support roles is a plus
- Strong communication and interpersonal skills
- Good problem-solving abilities
- Tech-savvy with basic understanding of computer systems and software
- Competitive Salary: Reflective of your language skills and customer service experience
- Meal Vouchers
- Health Insurance: Comprehensive private medical plan after a probation period
- Performance-Based Incentives: Monthly performance bonuses based on your KPI metrics
- Paid Training: Comprehensive training provided to ensure success in the role
- Career Development: Opportunities to grow within the company, with clear paths for career advancement
We offer a generous relocation package to assist you in transitioning to Greece:
- 2 Weeks Hotel Accommodation
- Flight Ticket (within the EU)
- Airport Pickup
- Real Estate Agency Fee covered for assistance in finding permanent housing
If you are relocating, your work-from-home setup will be in Athens after initial onboarding. If you are local, you can work from anywhere in Greece, provided you meet the technical requirements for remote work.
Working Hours:Schedule: Monday to Sunday (rotating shifts) Flexible working hours between 08:00 AM and 21:00 PM
