Global Customer Support Specialist

2 weeks ago


Athens, Attica, Greece Cross Border Talents Full time
Job Description

We are seeking a skilled Global Customer Support Specialist to join our team at Cross Border Talents. As a key member of our customer support department, you will play a pivotal role in delivering exceptional service to our clients.

Key Responsibilities:

  • Provide prompt and professional support to customers via phone and email, ensuring their inquiries and concerns are addressed promptly and efficiently.
  • Maintain accurate records of all interactions in our customer service database, adhering to company standards and protocols.
  • Escalate customer complaints in accordance with company policies, ensuring that each issue is resolved in a timely and satisfactory manner.
  • Manage support calls and emails within agreed-upon Service Level Agreements (SLAs), guaranteeing that customers receive the highest level of service.
  • Utilize advanced troubleshooting techniques, including open-ended questions, support documents, and system training, to resolve complex issues effectively.

About You:

  • You hold a high school diploma or higher education, demonstrating your ability to learn and adapt in a fast-paced environment.
  • You possess native or fluent proficiency in Dutch, allowing you to communicate seamlessly with our Dutch-speaking clients.
  • You have a strong command of English, C1 level or equivalent, enabling you to provide top-notch support to clients from diverse linguistic backgrounds.
  • You excel in problem-solving and troubleshooting, leveraging your analytical skills to resolve complex issues with ease.

Benefits Package:

  • We offer a competitive gross monthly salary of €1,500 (14 months) to attract and retain top talent.
  • A relocation package, including accommodation in a nearby hotel for three weeks, to support your transition to Greece.
  • The option to work remotely from anywhere in Greece on six-monthly contracts, providing flexibility and work-life balance.
  • Private health and life insurance, ensuring your well-being both on and off the job.
  • A performance bonus, rewarding your hard work and dedication.
  • 25 days of annual leave, allowing you to recharge and explore new horizons.
  • Regular working hours: 40 hours per week, Monday to Friday, with a one-hour lunch break.
  • A flexible working model with remote options available in Greece, subject to application before October 12th.

About Our Company:

Cross Border Talents is a dynamic organization dedicated to providing exceptional customer support solutions. We foster a collaborative environment where talented individuals can thrive, grow, and make a meaningful impact.



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