Italian Speaking Customer Support Specialist

4 weeks ago

Athens, Attica, Greece Cross Border Talents Full time

We are seeking a highly skilled Italian Speaking Customer Support Specialist to join our team in Athens, Greece. As a key member of our customer support team, you will be responsible for providing exceptional support to our Italian-speaking users across various social media platforms.

Key Responsibilities:

  • Respond promptly and effectively to customer inquiries via social media channels, including Facebook, Twitter, and Instagram.
  • Provide accurate information and support to resolve customer issues, complaints, and requests in a timely manner.
  • Engage with customers in a professional and empathetic manner, demonstrating genuine care and understanding for their needs.
  • Collaborate with internal teams to escalate and resolve complex customer issues, ensuring a seamless and positive customer experience.
  • Monitor social media channels for trends, feedback, and customer sentiment, and provide insights to improve products and services.
  • Maintain detailed records of customer interactions and transactions in our CRM system.
  • Continuously strive to improve customer satisfaction and retention through proactive engagement and personalized support.

Requirements:

  • Fluent in Italian (native or C1/C2 level) and proficient in English.
  • Prior experience in customer support or a related field is preferred but not mandatory.
  • Strong communication and interpersonal skills, with the ability to effectively engage and build rapport with customers.
  • Excellent problem-solving abilities and a proactive approach to addressing customer needs and concerns.
  • Ability to work effectively in a fast-paced and dynamic environment, with a high degree of adaptability and resilience.
  • Willingness to work on-site in Athens and be part of a multicultural team.

Benefits:

  • Competitive salary package with opportunities for performance-based incentives.
  • Relocation package including flight tickets to Athens and accommodation.
  • Health and life insurance coverage to ensure the well-being and security of our employees.
  • Ongoing training and development opportunities to enhance your skills and advance your career.
  • Exciting prospects for career growth and advancement within the company.
  • Vibrant and inclusive work environment, where diversity is celebrated and teamwork is valued.

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