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Italian Speaking Customer Service Representative
2 months ago
We are seeking a highly skilled Italian-speaking customer advisor to join our team in Athens, Greece. As a customer advisor, you will be responsible for delivering exceptional customer support to our Italian-speaking users across various social media platforms.
Key Responsibilities:- Provide timely and effective responses to customer inquiries across social media platforms.
- Assist customers in resolving issues, complaints, and queries in a professional and empathetic manner.
- Collaborate closely with internal teams to address complex customer issues and ensure seamless resolution.
- Monitor social media channels for feedback and trends, providing insights to improve our products and services.
- Maintain detailed records of customer interactions and transactions using our CRM system.
- Fluent in Italian (native or C1/C2 level) and proficient in English.
- Previous experience in customer support is preferred but not required.
- Excellent communication skills and the ability to build rapport with customers effectively.
- Strong problem-solving abilities and a proactive approach to addressing customer needs.
- Adaptability and resilience in a fast-paced work environment.
- Competitive salary package with performance-based bonuses.
- Comprehensive relocation package including flight tickets to Athens and accommodation.
- Health and life insurance coverage.
- Ongoing training and development opportunities for career advancement.
We are committed to providing exceptional customer experiences and fostering a culture of innovation and collaboration. If you are a motivated and customer-focused individual with a passion for delivering outstanding support, we encourage you to apply for this exciting opportunity.
