Dutch Customer Support Specialist in Athens
1 month ago
We are seeking a highly skilled and customer-focused Dutch Customer Support Specialist to join our team in Athens. As a key member of our customer support team, you will be responsible for providing exceptional support to our Dutch-speaking customers via phone, email, and chat.
Your primary responsibilities will include:
- Assisting customers with inquiries and resolving issues in a timely and professional manner.
- Providing product and service information to customers in a clear and concise manner.
- Troubleshooting customer problems and escalating complex issues when necessary.
- Maintaining accurate customer records and documenting interactions.
- Achieving individual and team performance goals to ensure customer satisfaction.
To be successful in this role, you will need to possess:
- Native or fluent Dutch language skills.
- Good command of English (B2 or higher).
- Excellent communication and interpersonal skills.
- Previous customer service experience is a plus, but not required.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Problem-solving skills and a proactive attitude.
We offer a flexible work schedule with the following details:
- Days: Monday to Friday.
- Hours: 9:00 AM to 7:00 PM.
We offer a competitive compensation package, including:
- Base Salary: A competitive salary paid 14 times yearly.
- Performance Bonus: Up to 10% of the monthly salary based on performance.
- Meal Allowance: A meal voucher card worth 3€ per working day for the first year, increasing to 6€ per day after 12 months.
- Health Insurance: Private health insurance coverage.
- Other Benefits:
- Free gym access.
- Well-being activities.
- Rooftop cinema with stunning views of the Acropolis.
We offer a fixed-term employment contract with the following details:
- Work Arrangement: On-Site, with potential hybrid options after a period of time.
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