Dutch Customer Support Specialist in Athens

1 month ago


Athens, Attica, Greece Cross Border Talents Full time
Key Responsibilities:

We are seeking a highly skilled and customer-focused Dutch Customer Support Specialist to join our team in Athens. As a key member of our customer support team, you will be responsible for providing exceptional support to our Dutch-speaking customers via phone, email, and chat.

Your primary responsibilities will include:

  • Assisting customers with inquiries and resolving issues in a timely and professional manner.
  • Providing product and service information to customers in a clear and concise manner.
  • Troubleshooting customer problems and escalating complex issues when necessary.
  • Maintaining accurate customer records and documenting interactions.
  • Achieving individual and team performance goals to ensure customer satisfaction.
Qualifications:

To be successful in this role, you will need to possess:

  • Native or fluent Dutch language skills.
  • Good command of English (B2 or higher).
  • Excellent communication and interpersonal skills.
  • Previous customer service experience is a plus, but not required.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Problem-solving skills and a proactive attitude.
Work Schedule:

We offer a flexible work schedule with the following details:

  • Days: Monday to Friday.
  • Hours: 9:00 AM to 7:00 PM.
Compensation and Benefits:

We offer a competitive compensation package, including:

  • Base Salary: A competitive salary paid 14 times yearly.
  • Performance Bonus: Up to 10% of the monthly salary based on performance.
  • Meal Allowance: A meal voucher card worth 3€ per working day for the first year, increasing to 6€ per day after 12 months.
  • Health Insurance: Private health insurance coverage.
  • Other Benefits:
    • Free gym access.
    • Well-being activities.
    • Rooftop cinema with stunning views of the Acropolis.
Type of Contract:

We offer a fixed-term employment contract with the following details:

  • Work Arrangement: On-Site, with potential hybrid options after a period of time.


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