Polish Customer Service Representative

1 month ago


Athens, Attica, Greece Cross Border Talents Full time
Job Title: Polish Customer Service Advisor

We are seeking a highly skilled and customer-focused Polish Customer Service Advisor to join our team at Cross Border Talents. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and building long-lasting relationships.

Key Responsibilities:
  • Manage incoming calls and emails from clients, providing accurate and timely responses to their inquiries.
  • Identify and assess client needs to achieve satisfaction, using your excellent communication skills to build trust and rapport.
  • Conduct cross-selling activities to promote our services and increase revenue.
  • Meet personal and team targets, ensuring high-quality service delivery and efficient case handling.
  • Maintain accurate records of client interactions, process accounts, and file documents.
Requirements:
  • Native-level proficiency in Polish and excellent communication skills in English.
  • Strong phone contact handling skills, active listening, and customer orientation.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Initial 6 weeks of working from the office, followed by a possible hybrid model based on performance.
What We Offer:
  • Competitive salary of 1050 EUR per 14 months.
  • Performance Bonus: 10% based on performance + extra sales bonus.
  • Meal Allowance: Meal voucher card (3 per working day for the first year, 6 after 12 months).
  • Health Insurance: Private Health Insurance.
  • Other Benefits: Free gym, well-being activities, rooftop cinema with Acropolis views.
Contract Type:

Fixed-term employment.



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