Polish Customer Service Representative

4 weeks ago


Athens, Attica, Greece Cross Border Talents Full time

Job Summary: We are seeking a highly skilled Polish Customer Service Advisor to join our team at Cross Border Talents. As a Polish Customer Service Advisor, you will be responsible for managing incoming calls and emails, identifying and assessing customer needs, and building sustainable relationships of trust through open and interactive communication.

Key Responsibilities:

  • Manage incoming calls and emails to provide accurate and valid information to customers.
  • Identify and assess customer needs to achieve satisfaction and build trust.
  • Provide excellent communication skills to respond to different types of characters.
  • Meet personal and customer service team targets and case handling quotas.
  • Keep records of customer interactions and process customer accounts.

Requirements:

  • Native Polish speaker with excellent communication skills.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize, and manage time effectively.

What We Offer:

  • Competitive salary and performance bonus.
  • Meal allowance and private health insurance.
  • Free gym and well-being activities.
  • Rooftop cinema with Acropolis views.

Work Environment:

  • Initial 6 weeks working from the office, followed by a possible hybrid model based on performance.


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