Customer Service Representative
1 month ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Cross Border Talents. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients from various markets.
Key Responsibilities:- Customer Interaction: Respond to incoming customer inquiries via phone, email, and chat in Dutch, German, and English.
- Problem Solving: Provide accurate, efficient, and friendly service to customers facing challenges with products or services.
- Support & Solutions: Offer assistance in resolving issues related to billing, product information, technical support, and general inquiries.
- Escalation Management: Escalate complex or unresolved issues to appropriate departments while ensuring a smooth customer experience.
- Data Entry: Maintain accurate records of customer interactions, case details, and resolutions in our CRM system.
- Team Collaboration: Work closely with colleagues in other departments such as sales, technical support, and operations to resolve customer issues efficiently.
- Feedback Collection: Gather customer feedback and share insights to help improve customer satisfaction and enhance company products or services.
- Multitasking: Manage a diverse range of customer interactions while adhering to company service-level agreements (SLAs).
- Fluency in Dutch or German (both written and spoken).
- English B2 level minimum (written and spoken) is essential.
- Previous experience in customer service, helpdesk support, or a related field is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Ability to work remotely and manage time efficiently.
- Proficiency in computer systems and ability to quickly learn new software.
- Work-from-home flexibility.
- Competitive salary and performance-based incentives.
- Opportunities for growth and development within a multinational environment.
- Comprehensive training to ensure product knowledge and skills required for the role.
- Shifts may include weekends and holidays, depending on business needs.
- Flexible Work Environment: Option to work remotely from anywhere in Greece.
- Training & Development: continuous learning opportunities.
- Multicultural Team: join a diverse and global team.
- Employee Assistance Program: support for personal and professional development.
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Athens, Attica, Greece Cross Border Talents Full time{"h1": "Customer Service Representative", "p": "We are seeking a highly skilled Customer Service Representative to join our team at Cross Border Talents. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.", "ul":...
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