Customer Service Representative

4 weeks ago


Athens, Attica, Greece Cross Border Talents Full time
Job Overview:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Cross Border Talents. As a key member of our international client's support team, you will play a vital role in delivering exceptional customer experiences across various markets.

Key Responsibilities:
  • Customer Interaction: Respond to customer inquiries via phone, email, and chat in Dutch, German, and English.
  • Problem Solving: Provide accurate and efficient solutions to customers facing challenges with products or services.
  • Support & Solutions: Offer assistance in resolving issues related to billing, product information, technical support, and general inquiries.
  • Escalation Management: Escalate complex or unresolved issues to appropriate departments while ensuring a smooth customer experience.
  • Data Entry: Maintain accurate records of customer interactions, case details, and resolutions in our CRM system.
  • Team Collaboration: Work closely with colleagues in other departments to resolve customer issues efficiently.
  • Feedback Collection: Gather customer feedback and share insights to help improve customer satisfaction and enhance company products or services.
  • Multitasking: Manage a diverse range of customer interactions while adhering to company service-level agreements (SLAs).
Requirements:
  • Fluency in Dutch or German (both written and spoken).
  • English B2 level minimum (written and spoken) is essential.
  • Previous experience in customer service, helpdesk support, or a related field is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and the ability to remain calm under pressure.
  • Ability to work remotely and manage time efficiently.
  • Proficiency in computer systems and ability to quickly learn new software.
Work Conditions:
  • Work-from-home flexibility.
  • Competitive salary and performance-based incentives.
  • Opportunities for growth and development within a multinational environment.
  • Comprehensive training to ensure product knowledge and skills required for the role.
  • Shifts may include weekends and holidays, depending on business needs.
Benefits:
  • Flexible Work Environment: Option to work remotely from anywhere in Greece.
  • Training & Development: continuous learning opportunities.
  • Multicultural Team: join a diverse and global team.
  • Employee Assistance Program: support for personal and professional development.


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