Gaming Support Expert
1 week ago
We are seeking a highly skilled Gaming Support Expert to join our team in Thessaloniki, Greece. As part of Cross Border Talents, you will be responsible for providing exceptional email support to clients facing technical issues related to Valve's gaming platforms.
About Us:
- We collaborate with a leading BPO provider recognized for its exceptional customer service and innovative solutions in the gaming industry.
- Our mission is to provide high-quality support and enhance user experience in a fast-paced environment.
Job Description:
As a Gaming Support Expert, your primary responsibility will be to assist clients through email communications, resolving technical issues related to Valves products and services. You will work closely with internal teams to identify trends in technical issues and suggest enhancements to product offerings.
Key Responsibilities:
- Email Support: Provide prompt and effective email support to clients, ensuring clear communication and resolution.
- Technical Troubleshooting: Diagnose and address various technical challenges related to Valve's gaming platforms, ensuring clients receive timely assistance.
- Client Education: Guide clients in utilizing Valves services effectively, helping them navigate common issues and optimize their gaming experience.
- Documentation: Maintain accurate records of client interactions and resolutions to improve service efficiency and contribute to knowledge bases.
Requirements:
- Minimum of 1 year of experience in technical support or customer service, preferably within the gaming or technology sectors.
- Proficiency in English (B2), with excellent written communication skills.
- Strong problem-solving abilities, coupled with a genuine passion for gaming and technology.
- Self-motivated and detail-oriented, with the capability to manage multiple priorities effectively.
Salary and Benefits:
- Base Salary: €1,100 gross/month, reflecting your expertise and commitment to service excellence.
- Lunch Vouchers: Receive a monthly allowance of €85 net for lunch expenses.
- Transportation Allowance: Benefit from €65 gross monthly to assist with commuting costs.
- Private Healthcare: Access to comprehensive health coverage for you and your family.
- Annual Salary Review: Benefit from an additional salary throughout the year.
Location:
Thessaloniki, Greece
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