Gaming Support Professional

1 week ago


Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

**Company Overview:**

We are collaborating with a leading BPO provider, recognized for its exceptional customer service and innovative solutions in the gaming industry.

**Salary:** The base salary is 1,100 EUR gross/month. You can enjoy additional benefits such as permanent contracts, lunch vouchers, transportation allowances, and private healthcare.

Job Description:

We are seeking a dedicated technical support specialist to join our team in Thessaloniki, focusing on email support for Valve, a global leader in digital distribution, online gaming, and social networking platforms.

Your primary responsibility will be to assist clients through email communications, resolving technical issues related to Valves products and services. Your expertise will help enhance user experience and maintain high levels of customer satisfaction in a fast-paced environment.

Key Responsibilities:

  • Provide prompt and effective email support to clients facing technical issues.
  • Diagnose and address various technical challenges related to Valve's gaming platforms.
  • Guide clients in utilizing Valves services effectively.
  • Maintain accurate records of client interactions and resolutions.
  • Collaborate with internal teams to identify trends in technical issues and suggest enhancements to product offerings.

Requirements:

  • Minimum of 1 year of experience in technical support or customer service, preferably within the gaming or technology sectors.
  • Proficiency in Portuguese (C1) and English (B2), with excellent written communication skills.
  • Strong problem-solving abilities, coupled with a genuine passion for gaming and technology.
  • Self-motivated and detail-oriented, with the capability to manage multiple priorities effectively.
  • Ability to thrive in a fast-paced environment and adapt to shifting schedules and client needs.

Benefits:

  • Lunch Vouchers: Receive a monthly allowance of 85 EUR net for lunch expenses.
  • Transportation Allowance: Benefit from 65 EUR gross monthly to assist with commuting costs.
  • Private Healthcare: Access to comprehensive health coverage for you and your family.
  • Annual Salary Review: Benefit from an additional salary throughout the year.

Relocation Assistance:

  • We provide a comprehensive relocation package, including travel support, accommodation assistance, documentation help, and real estate assistance.


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