Technical Support Specialist
3 weeks ago
Job Title: Technical Support Specialist - Gaming Solutions
About Us:
We are collaborating with our partner company, a leading BPO provider recognized for its exceptional customer service and innovative solutions in the gaming industry.
Role Overview:
As a Technical Support Specialist, your primary responsibility will be to assist clients through email communications, resolving technical issues related to Valves products and services.
Key Responsibilities:
- Provide prompt and effective email support to clients facing technical issues, ensuring clear communication and resolution.
- Diagnose and address various technical challenges related to Valve's gaming platforms, ensuring clients receive timely assistance.
- Guide clients in utilizing Valves services effectively, helping them navigate common issues and optimize their gaming experience.
- Maintain accurate records of client interactions and resolutions to improve service efficiency and contribute to knowledge bases.
- Collaborate with internal teams to identify trends in technical issues and suggest enhancements to product offerings.
Requirements:
- Minimum of 1 year of experience in technical support or customer service, preferably within the gaming or technology sectors.
- Proficiency in Portuguese (C1) and English (B2), with excellent written communication skills.
- Strong problem-solving abilities, coupled with a genuine passion for gaming and technology.
- Self-motivated and detail-oriented, with the capability to manage multiple priorities effectively.
- Ability to thrive in a fast-paced environment and adapt to shifting schedules and client needs.
Salary and Benefits:
- Base Salary: 1,100 EUR gross/month, reflecting your expertise and commitment to service excellence.
- Permanent Contract: Enjoy the security and benefits of long-term employment.
- Lunch Vouchers: Receive a monthly allowance of 85 EUR net for lunch expenses.
- Transportation Allowance: Benefit from 65 EUR gross monthly to assist with commuting costs.
- Additional Paid Time Off: Enjoy an extra day off for your birthday.
- Private Healthcare: Access to comprehensive health coverage for you and your family.
- Annual Salary Review: Benefit from an additional salary throughout the year (14 salaries total).
Relocation Assistance:
- For candidates relocating to Thessaloniki, we provide a comprehensive relocation package.
- Travel Support: We will arrange transportation to Thessaloniki.
- Accommodation Assistance: Enjoy a taxi transfer to your hotel and two weeks of lodging upon arrival.
- Documentation Help: Receive support in completing the necessary hiring documentation for those new to working in Greece.
- Real Estate Assistance: Up to 350 EUR gross available to cover agency fees for securing permanent housing.
Eligibility Requirements:
- Candidates must be eligible to work within the EU, as our partner company is unable to issue a first-time visa due to local legislation.
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