Technical Support Specialist

3 weeks ago

Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

Job Title: Technical Support Specialist

Project: Delivering Exceptional Technical Solutions

Location: Greece

Work Model: On-Site

Our partner company, a distinguished leader in the BPO industry, is dedicated to delivering outstanding customer experiences through innovative technical solutions. We are currently seeking a highly skilled Technical Support Specialist to join our team in Greece. This role offers a unique opportunity to contribute to our mission of empowering businesses through effective technical support and exceptional service.

Key Responsibilities:

  • Provide Expert Technical Support: Diagnose and troubleshoot a wide range of technical issues reported by clients, ensuring prompt and effective resolution.
  • Client Engagement: Maintain regular communication with clients through various channels to ensure a high level of service and satisfaction.
  • Technical Education: Educate clients on the functionality and usage of our partner company's products, facilitating their understanding and effective utilization.
  • Cross-Functional Collaboration: Work closely with engineering and product teams to escalate complex issues and contribute to the continuous improvement of our support processes.
  • Market Awareness: Stay informed about industry trends, technological advancements, and product updates to provide informed and relevant support to clients.

Requirements:

  • Minimum of 1 year of experience in technical support, with a strong foundation in troubleshooting and problem resolution.
  • Proficiency in German and English, with excellent written and verbal communication skills.
  • Demonstrated ability to manage client relationships and deliver exceptional customer service in a technical context.
  • Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing client needs.
  • Ability to thrive in a fast-paced environment, managing multiple priorities while maintaining attention to detail.

Salary and Benefits:

  • Base Salary: 1,300 EUR gross/month, reflecting your expertise and contributions.
  • Permanent Contract: Secure a stable and long-term employment opportunity within a reputable organization.
  • Lunch Vouchers: Enjoy a monthly allowance of 85 EUR net for lunch expenses.
  • Transportation Allowance: Receive 65 EUR gross monthly to assist with commuting costs.
  • Additional Paid Time Off: Benefit from an extra day off for your birthday.
  • Comprehensive Healthcare: Access to private healthcare coverage, ensuring your well-being.
  • Annual Salary Review: Benefit from an additional salary throughout the year.

Relocation Assistance:

  • Travel Assistance: We will arrange transportation to Greece.
  • Accommodation Support: Enjoy a taxi transfer to your hotel and two weeks of accommodation.
  • Documentation Assistance: Support in completing hiring documentation for individuals relocating to Greece for the first time.
  • Real Estate Support: Up to 350 EUR available to cover agency fees associated with securing permanent housing.

Eligibility Requirements:

Candidates must be eligible to work within the EU, as our partner company is unable to issue a first-time visa due to local legislation.

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