Technical Support Professional
2 weeks ago
Technical Support Specialist Role
We are seeking a skilled Technical Support Specialist to provide exceptional technical assistance to our customers. As a Technical Support Specialist, you will be responsible for resolving technical issues efficiently and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Responding to customer queries and issues via various communication channels
- Diagnosing technical problems and providing accurate solutions
- Collaborating with other departments to resolve complex issues
- Documenting troubleshooting steps and resolutions in our CRM system
- Providing product feedback and suggestions for improvements to the development team
Requirements:
- Minimum 1 year of experience in technical support or a similar role
- Fluent in French and English, both written and spoken
- Strong problem-solving skills and ability to think analytically
- Excellent communication and interpersonal skills
- Ability to work effectively in a team-oriented environment
Why Cross Border Talents:
- Opportunity to work with a globally recognized company in the FinTech industry
- Competitive salary and comprehensive benefits package
- Supportive work environment with opportunities for professional growth and development
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