Technical Support Specialist
6 days ago
Role Overview:
We are seeking a dedicated Technical Support Specialist to provide top-notch email support, assisting clients with technical issues related to Valves gaming platforms. Your expertise will help gamers enjoy a seamless experience.
About the Job:
This role is perfect for those who thrive in tech environments and want to make a difference without the need for phone calls. As a Technical Support Specialist, you will deliver fast and effective email assistance to clients encountering technical issues, ensuring clarity and resolution.
Your Key Responsibilities:
- Email-Only Support: Deliver fast and effective email assistance to clients, ensuring clarity and resolution.
- Tech Troubleshooting: Analyze and resolve a variety of technical challenges, helping users navigate Valves services and platforms.
- User Guidance: Educate clients on how to maximize their use of Valves products through informative email communication.
- Documentation: Keep detailed records of client inquiries and resolutions, contributing to the knowledge base for future support.
- Continuous Improvement: Collaborate with internal teams to identify trends in issues and suggest enhancements for better user experiences.
Requirements:
- Minimum of 1 year of experience in technical support or customer service, ideally in gaming or tech environments.
- Proficiency in Portuguese (C1) and English (B2), with exceptional written communication skills.
- Strong problem-solving abilities and a passion for gaming technology.
- Detail-oriented and self-motivated, capable of managing multiple inquiries efficiently.
- Ability to thrive in a fast-paced environment with a focus on email communication only.
Benefits and Salary:
- Base Salary: 1100 EUR gross/month.
- Permanent Contract: Enjoy the stability of long-term employment with growth opportunities.
- Lunch Vouchers: Monthly allowance of 85 EUR net for lunch.
- Transportation Allowance: 65 EUR gross monthly to assist with commuting.
- Birthday PTO: An extra day off to celebrate your special day.
- Private Healthcare: Comprehensive health coverage for you and your family.
- Annual Salary Review: Benefit from an additional salary throughout the year.
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