Technical Support Specialist
6 days ago
**Job Title:** Technical Support Specialist - Client Care Expert
We are seeking a skilled Technical Support Specialist to join our team in Thessaloniki, Greece. As a key member of our support team, you will be the first point of contact for clients facing technical issues with our products and services.
**Key Responsibilities:**
- Troubleshooting: Diagnose and resolve technical issues reported by clients, ensuring timely and effective solutions.
- Client Communication: Engage with clients through various channels to provide clear, concise communication regarding technical inquiries and resolutions.
- User Education: Assist clients in understanding and effectively utilizing our products, enhancing their overall experience and satisfaction.
- Collaboration: Work closely with internal teams to escalate complex issues and contribute to product enhancements.
**Requirements:**
- A minimum of 1 year of experience in technical support or a related field, with a focus on troubleshooting and client service.
- Proficiency in English (B2), with strong verbal and written communication skills.
- A proven ability to build and maintain relationships with clients, delivering exceptional service in a technical environment.
- Strong analytical and problem-solving skills, with a proactive mindset towards client needs.
**Benefits:**
- A competitive **€1,100 gross monthly salary**, reflecting your expertise and contributions to the team.
- A permanent contract, offering stability and benefits.
- Lunch vouchers: €85 net monthly allowance for lunch expenses.
- Transportation allowance: €65 gross monthly to assist with commuting costs.
- Additional paid time off: celebrate your birthday with an extra day off.
- Private healthcare: access comprehensive health coverage to support your well-being.
- Annual salary review: enjoy additional compensation throughout the year.
**Eligibility Requirements:**
Candidates must be eligible to work within the EU, as our company is unable to issue a first-time visa due to local legislation.
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