French Technical Customer Support Specialist Wanted in Thessaloniki

3 weeks ago

Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

Technical Customer Support Specialist Opportunity

Are you a skilled customer support professional looking to expand your expertise in a new market? We are seeking a Technical Customer Support Specialist to join our team in Thessaloniki, Greece. As a key member of our customer support team, you will be responsible for providing exceptional support to our users across various channels. Your main responsibilities will include:

User Interaction: Communicate effectively with users via email, phone, and chat to understand their needs and concerns.
Account Analysis: Evaluate users specific account setups and previous interactions to recommend tailored solutions.
Technical Troubleshooting: Address technical questions related to software, hardware, and logistics, ensuring timely and effective resolutions.
Issue Escalation: Recognize complex issues and escalate them appropriately, providing detailed context for each escalation.

Requirements

Language Proficiency: Native or fluent in French (oral and written) and fluent in English (minimum C1 level).
Experience: Previous experience in a customer-facing role (B2B or B2C).
Technical Knowledge: Basic coding understanding with the ability to read code; experience in multi-channel customer support is preferred.
Communication Skills: Excellent verbal and written communication skills, demonstrating the ability to articulate complex technical issues clearly.
Problem-Solving: Strong analytical skills with a demonstrated ability to work through complex technical problems.
Attention to Detail: A keen eye for detail to ensure accuracy in all communications and resolutions.

What We Offer

Competitive Remuneration Package: Excellent salary based on experience, skills, and performance.
Dynamic Team Environment: Join a positive and friendly team atmosphere that values creativity and collaboration.
Referral Program: Take advantage of our referral program to benefit from bringing your friends on board.
Relocation Support: Assistance with relocating to beautiful Thessaloniki to start your new adventure.
Career Development: Guidance and tools to help you reach your full potential in your career.

At Cross Border Talents, we are committed to providing our customers with exceptional support. If you are a skilled customer support professional looking to expand your expertise in a new market, we encourage you to apply for this exciting opportunity.

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