Technical Support Specialist
3 weeks ago
Job Title: Technical Support Specialist
Project: Delivering Exceptional Technical Support
Location: Greece
Work Model: On-Site
About Us: Cross Border Talents is a leading provider of technical support services. We are committed to delivering outstanding customer experiences through innovative solutions.
Your Role: As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients. Your expertise will be pivotal in troubleshooting issues and delivering solutions that keep businesses running smoothly.
Key Responsibilities:
- Provide exceptional technical support to clients, diagnosing issues and providing swift, effective solutions.
- Engage and assist clients via phone, email, and chat, ensuring a seamless experience as you resolve their inquiries.
- Empower clients by educating them on our partner company's products and services, helping them maximize their potential and satisfaction.
- Collaborate with cross-functional teams to address complex issues and enhance the overall customer experience.
- Stay ahead of the curve by keeping abreast of the latest technology trends and product updates to provide informed support and advice.
Requirements:
- A minimum of 1 year of experience in technical support, with a solid understanding of troubleshooting techniques.
- Proficiency in German (C1) and English (B2), with excellent communication skills to engage effectively with clients.
- A customer-centric mindset, eager to help others and resolve their technical challenges.
- Strong problem-solving abilities, with a knack for finding innovative solutions in a fast-paced environment.
- A passion for technology and a desire to stay updated on industry advancements.
What's in It for You?
- Base Salary: 1,300 EUR gross/month
- Permanent Contract: Enjoy the stability of a long-term employment opportunity with room for growth.
- Lunch Vouchers: Enjoy delicious meals with 85 EUR net monthly for lunch.
- Transportation Allowance: Receive 65 EUR gross monthly to cover your commuting expenses.
- Birthday PTO: Celebrate your special day with an extra-paid day off
- Private Healthcare: Access comprehensive health coverage for peace of mind.
- 14 Salaries: Benefit from an additional salary throughout the year.
Relocation Support: We offer a comprehensive relocation package, including travel assistance, hotel stay, documentation support, and real estate assistance.
Eligibility Requirements: Candidates must be eligible to work within the EU, as our partner company cannot issue a first-time visa due to local regulations.
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