Expert Technical Support Specialist in Thessaloniki
1 week ago
Position Overview
We are seeking a highly skilled Technical Customer Support Specialist to join our team in Thessaloniki, Greece. As a Technical Customer Support Specialist, you will be responsible for providing exceptional support to our users, addressing technical questions, and ensuring timely resolutions. Your main responsibilities will include:
User Interaction
Communicate effectively with users via various channels to understand their needs and concerns.
Account Analysis
Evaluate users' specific account setups and previous interactions to recommend tailored solutions.
Technical Troubleshooting
Address technical questions related to software, hardware, and logistics, ensuring timely and effective resolutions.
Requirements
To be successful in this role, you will need:
Language Proficiency
Native or fluent in French (oral and written) and fluent in English (minimum C1 level).
Experience
Previous experience in a customer-facing role (B2B or B2C).
Technical Knowledge
Basic coding understanding with the ability to read code; experience in multi-channel customer support is preferred.
Communication Skills
Excellent verbal and written communication skills, demonstrating the ability to articulate complex technical issues clearly.
Problem-Solving
Strong analytical skills with a demonstrated ability to work through complex technical problems.
What We Offer
We offer a competitive remuneration package, a dynamic team environment, and opportunities for career development.
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