Technical Support and Solutions Expert
1 week ago
About the Role:
We are seeking a skilled Technical Support Specialist to join our team in Thessaloniki, Greece. As a key member of our support team, you will be responsible for providing top-notch email support to clients experiencing technical issues related to Valve's gaming platforms.
Key Responsibilities:
- Deliver prompt and effective email support to clients, ensuring clear communication and resolution of their technical concerns.
- Demonstrate strong problem-solving skills to diagnose and address various technical challenges, providing timely assistance to clients.
- Educate clients on utilizing Valves services effectively, guiding them through common issues and optimizing their gaming experience.
- Maintain accurate records of client interactions and resolutions to enhance service efficiency and contribute to knowledge bases.
- Collaborate with internal teams to identify trends in technical issues and suggest enhancements to product offerings.
Requirements:
- A minimum of 1 year of experience in technical support or customer service, preferably within the gaming or technology sectors.
- Proficiency in Portuguese (C1) and English (B2), with excellent written communication skills.
- Strong problem-solving abilities, coupled with a genuine passion for gaming and technology.
- Self-motivated and detail-oriented, with the capability to manage multiple priorities effectively.
- Ability to thrive in a fast-paced environment and adapt to shifting schedules and client needs.
What We Offer:
- A competitive base salary of 1,100 EUR gross/month, reflecting your expertise and commitment to service excellence.
- A permanent contract, providing long-term employment security and benefits.
- Lunch vouchers worth 85 EUR net/month for lunch expenses.
- A transportation allowance of 65 EUR gross/month to assist with commuting costs.
- Additional paid time off, including an extra day off for your birthday.
- Private healthcare coverage for you and your family.
- An annual salary review, resulting in an additional salary throughout the year.
Relocation Assistance:
- Comprehensive relocation package for candidates relocating to Thessaloniki, including travel support, accommodation assistance, documentation help, and real estate assistance.
Eligibility Requirements:
- Candidates must be eligible to work within the EU, as our partner company is unable to issue a first-time visa due to local legislation.
About Us:
We are collaborating with our partner company, a leading BPO provider recognized for its exceptional customer service and innovative solutions in the gaming industry. We strive to provide an optimal gaming experience for clients, and we need a dedicated Technical Support Specialist to join our team in Thessaloniki, focusing on email support for Valve, a global leader in digital distribution, online gaming, and social networking platforms.
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