Gaming Support Specialist

2 days ago


Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

Job Title: Gaming Support Specialist

We are seeking a dedicated Technical Support Specialist to support Valve, a pioneer in digital distribution and online gaming.

This role is perfect for those who thrive in tech environments and want to make a difference without the need for phone calls.

As a Gaming Support Specialist, your mission will be to provide top-notch email support, assisting clients with technical issues related to Valves gaming platforms.

Your expertise will help gamers enjoy a seamless experience, and your written communication skills will shine as you guide users through troubleshooting processes.

Main Responsibilities:

  • Email-Only Support: Deliver fast and effective email assistance to clients encountering technical issues, ensuring clarity and resolution without phone interactions.
  • Tech Troubleshooting: Analyze and resolve a variety of technical challenges, helping users navigate Valves services and platforms.
  • User Guidance: Educate clients on how to maximize their use of Valves products through informative email communication.
  • Documentation: Keep detailed records of client inquiries and resolutions, contributing to the knowledge base for future support.
  • Continuous Improvement: Collaborate with internal teams to identify trends in issues and suggest enhancements for better user experiences.

About the Role:

As a Gaming Support Specialist at Cross Border Talents, you will play a crucial role in delivering exceptional customer experiences.

You will work closely with our team to provide top-notch support, resolving technical issues efficiently and effectively.

Requirements:

  • Minimum of 1 year of experience in technical support or customer service, ideally in gaming or tech environments.
  • Proficiency in English (B2), with exceptional written communication skills.
  • Strong problem-solving abilities and a passion for gaming technology.
  • Detail-oriented and self-motivated, capable of managing multiple inquiries efficiently.
  • Ability to thrive in a fast-paced environment with a focus on email communication only.

Salary and Benefits:

  • Estimated Salary: €1,100 per month, based on location and industry standards.
  • Permanent Contract: Enjoy the stability of long-term employment with growth opportunities.
  • Lunch Vouchers: Monthly allowance of €85 net for lunch.
  • Transportation Allowance: €65 gross monthly to assist with commuting.
  • Birthday PTO: An extra day off to celebrate your special day.
  • Private Healthcare: Comprehensive health coverage for you and your family.
  • Annual Salary Review: Benefit from an additional salary throughout the year (14 salaries total).


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