International Customer Support Specialist

2 days ago


Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

Job Overview

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We are seeking a highly motivated and customer-focused individual to join our team as an International Customer Support Specialist in Greece.

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About the Role

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This is an excellent opportunity for individuals fluent in Italian with B2-level English to gain international experience, develop their professional skills, and work in a dynamic, multicultural environment.

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Key Responsibilities

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  • Customer Support: Provide assistance to Italian-speaking customers via phone, email, or chat, ensuring a high level of satisfaction.">
  • Problem-Solving: Address and resolve customer inquiries, complaints, or technical issues in a timely manner.">
  • Product Knowledge: Stay up-to-date with company products, services, and policies to provide accurate information.">
  • Communication: Collaborate with team members and escalate complex issues to supervisors when necessary.">
  • Feedback: Collect and relay customer feedback to improve services and processes.">
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Requirements

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  • Languages:
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    • Fluent in Italian (spoken and written).">
    • Proficient in English (minimum B2 level).">
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  • Soft Skills:
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    • Strong communication and interpersonal skills.">
    • Ability to work under pressure and meet targets.">
    • Problem-solving and multitasking abilities.">
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  • Tech Skills:
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    • Basic computer skills and familiarity with CRM tools or customer service platforms (training provided).">
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  • Experience:
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    • No prior experience is necessary, but previous customer service experience is a plus.">
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Benefits

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  • Competitive salary with performance-based bonuses (€25,000 - €35,000 per annum).">
  • Relocation assistance for candidates outside Greece.">
  • Paid training and ongoing development opportunities.">
  • Health insurance and other employee benefits.">
  • A vibrant, multicultural workplace with career growth potential.">
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How to Apply

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Send your CV in English to the specified address with the subject line "International Customer Support Specialist".



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