International Customer Support Specialist
2 days ago
Job Overview
">We are seeking a highly motivated and customer-focused individual to join our team as an International Customer Support Specialist in Greece.
">About the Role
">This is an excellent opportunity for individuals fluent in Italian with B2-level English to gain international experience, develop their professional skills, and work in a dynamic, multicultural environment.
">Key Responsibilities
">- ">
- Customer Support: Provide assistance to Italian-speaking customers via phone, email, or chat, ensuring a high level of satisfaction.">
- Problem-Solving: Address and resolve customer inquiries, complaints, or technical issues in a timely manner.">
- Product Knowledge: Stay up-to-date with company products, services, and policies to provide accurate information.">
- Communication: Collaborate with team members and escalate complex issues to supervisors when necessary.">
- Feedback: Collect and relay customer feedback to improve services and processes.">
Requirements
">- ">
- Languages:
- ">
- Fluent in Italian (spoken and written).">
- Proficient in English (minimum B2 level).">
- Soft Skills:
- ">
- Strong communication and interpersonal skills.">
- Ability to work under pressure and meet targets.">
- Problem-solving and multitasking abilities.">
- Tech Skills:
- ">
- Basic computer skills and familiarity with CRM tools or customer service platforms (training provided).">
- Experience:
- ">
- No prior experience is necessary, but previous customer service experience is a plus.">
Benefits
">- ">
- Competitive salary with performance-based bonuses (€25,000 - €35,000 per annum).">
- Relocation assistance for candidates outside Greece.">
- Paid training and ongoing development opportunities.">
- Health insurance and other employee benefits.">
- A vibrant, multicultural workplace with career growth potential.">
How to Apply
">Send your CV in English to the specified address with the subject line "International Customer Support Specialist".
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