German Customer Support Specialist for International Clients

4 days ago


Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

We are Cross Border Talents, a company dedicated to providing top-notch customer support solutions to businesses operating globally. As a German-speaking Customer Support Specialist, you will be the first point of contact for our clients, helping them with financial transactions and inquiries in a fully remote setting based in Greece.

Key Responsibilities:

  • Assist German-speaking customers with inquiries regarding transactions, account issues, and payment solutions through phone, email, and chat.
  • Provide exceptional customer service, ensuring a seamless experience for all clients.
  • Maintain confidentiality and security when handling sensitive information.
  • Troubleshoot issues and resolve customer complaints efficiently and professionally.
  • Collaborate with other departments to provide accurate information and timely resolutions.

Requirements:

  • Fluency in German (both written and spoken) and proficiency in English.
  • Excellent communication and problem-solving skills.
  • Ability to work independently in a remote environment.
  • Prior experience in customer service or a related field is a plus.
  • Strong computer skills and ability to adapt to new software and systems.

Compensation Package:

We offer a competitive salary of approximately €40,000 - €60,000 per annum, depending on experience, along with performance-based bonuses. You will also enjoy the benefits of full-time remote work, comprehensive training, and ongoing support. This role offers the opportunity to grow within a dynamic, international team.

What We Offer:

  • A chance to work with a global client base and contribute to their success.
  • A supportive team environment that encourages collaboration and professional growth.
  • Ongoing training and development opportunities to enhance your skills.
  • A comprehensive compensation package that rewards performance and dedication.


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