German Customer Support Specialist for International Clients
4 days ago
We are Cross Border Talents, a company dedicated to providing top-notch customer support solutions to businesses operating globally. As a German-speaking Customer Support Specialist, you will be the first point of contact for our clients, helping them with financial transactions and inquiries in a fully remote setting based in Greece.
Key Responsibilities:
- Assist German-speaking customers with inquiries regarding transactions, account issues, and payment solutions through phone, email, and chat.
- Provide exceptional customer service, ensuring a seamless experience for all clients.
- Maintain confidentiality and security when handling sensitive information.
- Troubleshoot issues and resolve customer complaints efficiently and professionally.
- Collaborate with other departments to provide accurate information and timely resolutions.
Requirements:
- Fluency in German (both written and spoken) and proficiency in English.
- Excellent communication and problem-solving skills.
- Ability to work independently in a remote environment.
- Prior experience in customer service or a related field is a plus.
- Strong computer skills and ability to adapt to new software and systems.
Compensation Package:
We offer a competitive salary of approximately €40,000 - €60,000 per annum, depending on experience, along with performance-based bonuses. You will also enjoy the benefits of full-time remote work, comprehensive training, and ongoing support. This role offers the opportunity to grow within a dynamic, international team.
What We Offer:
- A chance to work with a global client base and contribute to their success.
- A supportive team environment that encourages collaboration and professional growth.
- Ongoing training and development opportunities to enhance your skills.
- A comprehensive compensation package that rewards performance and dedication.
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