Customer Service Representative

2 days ago


Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

Job Title: Customer Service Representative - Technical Support Specialist

Location: Thessaloniki, Greece

About Us:

Cross Border Talents is a leading provider of technical support services. We are dedicated to delivering exceptional customer experiences through innovative solutions.

Role Overview:

This role offers a unique opportunity to contribute to our mission of empowering businesses through effective technical support and exceptional service. As a Customer Service Representative - Technical Support Specialist, you will serve as a key point of contact for clients seeking assistance with technical issues related to our partner company's products and services.

Main Responsibilities:

  • Technical Expertise: Diagnose and troubleshoot technical issues reported by clients, ensuring prompt and effective resolution.
  • Client Engagement: Maintain regular communication with clients through various channels to ensure a high level of service and satisfaction.
  • Tech Education: Educate clients on the functionality and usage of our partner company's products, facilitating their understanding and effective utilization.
  • Cross-Functional Collaboration: Work closely with engineering and product teams to escalate complex issues and contribute to the continuous improvement of our support processes.

Requirements:

To be successful in this role, you should have:

  • At least 1 year of experience in technical support, with a strong foundation in troubleshooting and problem resolution.
  • Proficiency in English (C1) and German (B2), with excellent written and verbal communication skills.
  • Demonstrated ability to manage client relationships and deliver exceptional customer service in a technical context.
  • Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing client needs.
  • Ability to thrive in a fast-paced environment, managing multiple priorities while maintaining attention to detail.

Benefits:

We offer a competitive salary package including:

  • A base salary of €1300 gross per month, reflecting your expertise and contributions.
  • A permanent contract with a reputable organization.
  • Lunch vouchers: Enjoy a monthly allowance of €85 net for lunch expenses.
  • Transportation allowance: Receive €65 gross monthly to assist with commuting costs.
  • Additional paid time off: Benefit from an extra day off for your birthday.
  • Comprehensive healthcare: Access to private healthcare coverage, ensuring your well-being.
  • Annual salary review: Benefit from an additional salary throughout the year.

Relocation Assistance:

If relocating to Thessaloniki, we provide a comprehensive relocation package, including travel assistance, accommodation support, documentation assistance, and real estate support up to €350 gross.

Eligibility Requirements:

Candidates must be eligible to work within the EU, as our partner company is unable to issue a first-time visa due to local legislation.



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