Customer Service Representative
2 days ago
Job Title: Customer Service Representative - Technical Support Specialist
Location: Thessaloniki, Greece
About Us:
Cross Border Talents is a leading provider of technical support services. We are dedicated to delivering exceptional customer experiences through innovative solutions.
Role Overview:
This role offers a unique opportunity to contribute to our mission of empowering businesses through effective technical support and exceptional service. As a Customer Service Representative - Technical Support Specialist, you will serve as a key point of contact for clients seeking assistance with technical issues related to our partner company's products and services.
Main Responsibilities:
- Technical Expertise: Diagnose and troubleshoot technical issues reported by clients, ensuring prompt and effective resolution.
- Client Engagement: Maintain regular communication with clients through various channels to ensure a high level of service and satisfaction.
- Tech Education: Educate clients on the functionality and usage of our partner company's products, facilitating their understanding and effective utilization.
- Cross-Functional Collaboration: Work closely with engineering and product teams to escalate complex issues and contribute to the continuous improvement of our support processes.
Requirements:
To be successful in this role, you should have:
- At least 1 year of experience in technical support, with a strong foundation in troubleshooting and problem resolution.
- Proficiency in English (C1) and German (B2), with excellent written and verbal communication skills.
- Demonstrated ability to manage client relationships and deliver exceptional customer service in a technical context.
- Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing client needs.
- Ability to thrive in a fast-paced environment, managing multiple priorities while maintaining attention to detail.
Benefits:
We offer a competitive salary package including:
- A base salary of €1300 gross per month, reflecting your expertise and contributions.
- A permanent contract with a reputable organization.
- Lunch vouchers: Enjoy a monthly allowance of €85 net for lunch expenses.
- Transportation allowance: Receive €65 gross monthly to assist with commuting costs.
- Additional paid time off: Benefit from an extra day off for your birthday.
- Comprehensive healthcare: Access to private healthcare coverage, ensuring your well-being.
- Annual salary review: Benefit from an additional salary throughout the year.
Relocation Assistance:
If relocating to Thessaloniki, we provide a comprehensive relocation package, including travel assistance, accommodation support, documentation assistance, and real estate support up to €350 gross.
Eligibility Requirements:
Candidates must be eligible to work within the EU, as our partner company is unable to issue a first-time visa due to local legislation.
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